No Returns or Exchanges Policy

You should consider this a Site for Professionals ONLY.  Due to the nature of our website providing thousands of variations like different bolt patterns, thickness size, stud size, center bore size, and hub diameter etc.  Keep in mind we do NOT stock all these items as it will be impossible to stock all variation styles. We take pride in manufacturing high-quality wheel adapters and spacers to meet the needs of our customers. However, please be aware that Many of the products on this website are considered CUSTOM or Final Sale and are Non-returnable unless Proven to be defective or built incorrectly. We allow 15 days from receipt of your order to make a claim. We can not accept returns or exchanges due to customer error and we can not be held liable.  

We offer easy returns and package protection at checkout for a small, optional fee. If Checkout+ is purchased, you will receive a prepaid return shipping label for ELIGIBLE RETURNS. If Checkout+ is not purchased, you will be responsible for the cost of the return shipping label.

To start a return or file a claim for your package protection, please visit our customer return portal.

Reasons we will Not accept:

• Changed Mind
• Sold the Vehicle
• Had an Accident
• My wife, child, friend ordered wrong
• Cant get the Wheels or Sold them
• I didn't realize this was Non-Refundable
• I didn't know they were Aluminum
• I just want my money back
• They Don't Fit - You ordered wrong
• I don't feel they are Safe - (They Are unless you install wrong)

(we try to help... and being Nice and taking Personal responsibility when you mess up goes a long way)  

 

 

We understand that ordering the right product can be challenging, so we encourage our customers to do their research before placing an order. If you have any questions about our products or need assistance with your order, please feel free to contact us. However, please note that we are a manufacturing company and may have limited knowledge of specific vehicles or applications and can not give recommendations.

In some cases, we may offer a return or exchange if the wheel adapter is pulled from the shelf and/or is a common wheel adapter. However, a 30% fee (plus shipping if it was Free) will be applied, and the customer will be responsible for shipping the product back to us. 

We reserve the right to determine whether a product is considered Common, From Shelf or Made to Order and we can accept or deny return.

If you're working on something custom yourself like on a truck, car, hot-rod, etc., you agree you take all responsibility on researching wheel adapters/spacers before ordering. You agree that Custom Wheel Adapters is Only the manufacturer and not the technician on making sure the adapters work for you and can not provide any recommendations. Buyer takes full responsibility. 

By placing an order on our website, you acknowledge that you have read and understood all product descriptions and are 100% sure of what you are ordering. You also agree that you understand policy written above, take full responsibility of the purchase, understand that Many products are "Built to Order" or  considered "CUSTOM", and CAN NOT hold us liable for the buyers mistake upon ordering. We appreciate your understanding and cooperation in this matter. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days. 

* For international shipments ... We and You take the Risk of Ordering and Losing Products.  Customs, Shipping Companies, and Govt Regulators can pose a problem when delivering timely shipments.  As Long as you Receive what you Ordered, there are No Returns or Exchanges.  If believe you did not receive the product you ordered, you can submit a Claim with Picture Documentation showing Why this is not correct.  If we accept the Return and give an RGA, you must ship the product back to us at your expense.  We will Refund the Shipping and the Original Purchase once we receive the shipment back in NEW and Resellable condition.  

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at (909) 890-5544

Please cancel within 12 hours or next business day. Orders that have a label generated already OR have been 12 hours from Order, or next business day, can no longer be cancelled.  We will work to get your product built and shipped to yo as fast as possible.   Just because you leave a message for us doesn't mean we will receive it fast enough to cancel.  It is BEST to make sure you order Correctly the First time...  So Take your time ordering and do your Research and Measuring First.  We Don't Like Unhappy Customers.

Sale items (if applicable)

Only regular priced items may be eligible for a Refund or Exchange.  Sale items are Considered Final Sale and will Not be refunded.

Exchanges (if applicable)
Items may be exchanged within 15 days of purchase IF Eligible.  Items must be brand new in package and in re-sellable condition. Item can be exchanged for same item or an item of similar value, and a 30% exchange fee Plus Shipping (if free)  will be charged.  Store Credit Program may be available upon request.

Custom built items are non-returnable.

Shipping (if applicable)
To return your product, you should mail your product to:

367 E Redlands Blvd, San Bernardino CA 92408, United States

You will be responsible for paying for your own shipping costs for returning your item and re-stocking fee of 30%. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund + the re-stocking fee.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

By placing an order on our website, you acknowledge that you have read and understood all product descriptions and are 100% sure of what you are ordering. You also agree that you understand policy written above, take full responsibility of the purchase, understand that every product is considered CUSTOM, and CAN NOT hold us liable for the buyers mistake upon ordering. We appreciate your understanding and cooperation in this matter.